Zhengzhou Bogen Machinery Equipment Co., Ltd
Service & Support
Full-Cycle After-Sales & Technical Support for Meat Processing Machinery
End-to-End Project Support
We provide full-cycle after-sales support for sausage production lines, meatball lines, chicken nugget lines, and automatic bone saw machines including 5-section and 9-section models. From custom workshop layout CAD design before order, to installation & operation training, and long-term spare parts supply and warranty protection, our engineering team supports your whole project.
Flexible Dual Training Solutions
We offer dual training solutions: flexible remote video guidance, as well as optional overseas onsite engineer service for machine commissioning and hands-on operator training. Our goal is to remove your worries about equipment installation, operation and downtime, helping your meat processing plant run stably.
FAQs
FREQUENTLY ASKED QUESTIONS
Q1: Can you provide custom workshop layout drawings for my meat processing plant?
A1: Yes. Our engineering team creates custom 2D CAD layout drawings for sausage lines, meatball lines, chicken nugget production lines and automatic bone saw machines (5-section& 9-section). We will design according to your workshop dimensions, water supply, power load and food hygiene requirements. Multiple revisions are allowed before confirmation.
Q2: What is included in your installation and operation training?
A2: We provide two training modes: remote video training and overseas onsite training.
Training content covers machine assembly, commissioning, standard operation, food-grade sanitation cleaning, safety procedures and basic troubleshooting. After training, your operators can independently run the production line and perform routine maintenance.
Q3: What is the difference between remote training and overseas onsite engineer training?
A3: Remote video training is cost-effective and flexible. Our engineers guide your team online for installation, debugging and operation.
Overseas onsite training means our engineers travel to your factory to complete installation, commissioning and face-to-face training. Onsite service needs to confirm schedule, travel cost and service period in advance.
Q4: How long is the warranty period for your meat processing machines?
A4: All our sausage, meatball, chicken nugget production lines and bone saw machines enjoy a 12-month warranty against manufacturing defects from the date of shipment.
The warranty does not cover quick-wear parts damaged by improper operation, collision or normal wear, such as saw blades, sealing rings and conveyor belts.
Q5: Can I buy genuine spare parts after the warranty expires?
A5: Yes. We keep stock of key spare parts including bone saw blades, forming molds, conveyor belts and seals. Even after warranty, we supply spare parts at factory cost and provide lifelong technical support.
Q6: How fast can you ship spare parts when my machine breaks down?
A6: Most commonly used spare parts are in stock. We can arrange shipment within 1–3 working days. We will choose suitable air or sea freight according to your urgency to reduce your production downtime.
Q7: Do you charge extra fees for CAD layout drawings?
A7: We provide preliminary layout sketches for free for potential customers. Detailed formal CAD drawings will be confirmed after order negotiation. Please contact our sales team for details.
Q8: If I meet problems during machine operation after project completion, can I get technical support?
A8: Yes. We offer lifelong remote technical support. You can send us photos or videos of the machine issue via WhatsApp or email, and our engineers will reply and guide you to solve the problem promptly.
Service & Support 01
Machine Layout Drawings
Our engineering team provides custom workshop layout drawings tailored to your factory space, water supply, power load and hygiene requirements for meat processing.
We support layout design for full automatic sausage production lines, chicken nugget lines, meatball lines, as well as single bone saw machines (5-cut & 9-cut models).
2D CAD files will be delivered to help you prepare the workshop in advance, optimize workflow and save floor space. We can adjust the layout multiple times according to your actual site condition.
Service & Support 02
Installation & Operation Training
We offer two training options for your meat processing machines: remote video guidance and overseas onsite training.
Training covers full automatic sausage lines, chicken nugget lines, meatball production lines, and Automatic bone saw machine.
Our engineers will teach your operators machine assembly, commissioning, daily operation, sanitation maintenance, safety rules and basic troubleshooting.
Our engineers will teach your operators machine assembly, commissioning, daily operation, sanitation maintenance, safety rules and basic troubleshooting.
After training, your team can independently run the whole production line and handle routine maintenance.
Service & Support 03
Spare Parts & Warranty Support
All our meat processing equipment comes with a 12-month warranty against manufacturing defects, including sausage production lines, chicken nugget lines, meatball lines and Automatic bone saw machine.
We maintain stock of critical genuine spare parts such as bone saw blades, conveyor belts, sealing rings and forming molds. Spare parts can be shipped quickly worldwide.
After the warranty period expires, we still supply spare parts at factory cost and provide lifelong technical support.
